Our Claims Process
Transparent & efficient resolution
A clear, seven-step process for fair and regulated claims handling.
If something is damaged, report it to us promptly. Claim deadlines and coverage levels are set by state and federal rules that apply to every licensed mover. We will send you a claim form; please complete and return one form per move, listing every item, so we can review everything at once. We investigate each claim, talk with the crew, review the paperwork and try to repair an item before replacing it.
The first thing we’ll ask is what valuation you chose for your move.
Basic coverage of 60 cents per pound per article is included at no charge. Full value protection is available for an added cost. Valuation is chosen by the client prior to the move and documented on the Bill of Lading. More answers are in our moving FAQ.
The seven-step claims workflow
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1. Establish valuation
Chosen by the client prior to the move and documented on the Bill of Lading.
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2. Regulatory review
Review parameters specified by the North Carolina Utilities Commission for claims within household goods moving companies.
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3. Claims form sent
The claims department sends a claim form to the client.
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4. Client completes and returns
The client completes and signs the form, then returns it with all requested documentation to the claims department.
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5. Review and remedy communicated
The claims department reviews the claim and communicates the remedy to the client.
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6. Release sent
A claims release document is sent to the client, which outlines the remedy to the claim.
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7. Final resolution
Once the release is signed and returned, accounting issues repair, replacement, or payment to the client.
File a claim
Our commitment is fair and timely resolutions. To file a claim, email the claims department at claims@capitalmovingnc.com.